Shipping policy

Shipping Policy

Thank you for shopping with Giggle Moon.

Processing Time
All orders are made to order. Please allow 5–10 business days for your order to be processed and dispatched.

If you require your order sooner, please contact us prior to placing your order to discuss rush options.

Shipping Time
Shipping times are in addition to processing time and will vary depending on your location.

Once your order has been dispatched, delivery timeframes are estimated by the shipping carrier and are outside of our control.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by postal carriers, customs, or incorrect shipping details provided at checkout.

Incorrect Address
Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos so we can assist.

If your order is lost in transit, please contact us and we will work with the shipping provider to resolve the issue.

If you have any questions regarding shipping, please contact us and we’ll be happy to help.