Refund policy

Returns & Refunds Policy

We want you to be happy with your order. If there is an issue, please contact us as soon as possible so we can help.

Change of Mind Returns
We accept returns for change of mind within 7 days of delivery.

  • Items must be unused, in original condition, and in original packaging

  • The customer is responsible for return postage costs

  • Original shipping costs are non-refundable

Custom & Personalised Items
Due to the nature of our products, we do not accept returns or refunds on custom or personalised items unless they arrive damaged or faulty.

Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund where appropriate.

Return Process
To request a return, please contact us with your order number and reason for return.
Once approved, return instructions will be provided.

Refunds
Refunds will be processed once the returned item has been received and inspected.
Approved refunds will be issued to your original payment method.

If you have any questions, please contact us and we’ll be happy to help.